Your success is our success.. We want you to be happy with your purchases or have your money refunded.
[accordion-item title=”1. Request An RMA # (Return Merchandise Authorization)”]
All returns must have an Return Merchandise Authorization (RMA) on the outside of the package.
Reply to the original Order Confirmation Email we sent. Explain what the problem is and ask for an RMA#.
If the original email can not be located, then send an email . Include your original order # and explain why you need to return the item. This will determine where we ask you to ship the product – returns are usually sent directly to one of our warehouses. Within 2-3 days we will reply with shipping instructions.
Products returned without an RMA may get lost in the process, and prevent us from processing your return.
[accordion-item title=”2. Return The Merchandise”]
Products must be shipped back to us in order to process your refund request in the same way in which a “brick and mortar” store would require that you return the physical item. Just like paying for the gas to drive to a brick and motar store, the customer must pay all costs related to return shipping.
The RMA number must be clearly indicated on the shipping box / label. For your protection, we recommend that all returns be sent back via traceable carrier.
[accordion-item title=”3. Processing The Return”]
After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item, less a restocking charge and free shipping charge. Please allow us 5 – 7 business days from the time we receive the item to process your return. For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase. If you paid using PayPal the refund will be issued to Paypal who will then apply the refund according to their policies.
When an item is returned it must be inspected and placed back into inventory. The restocking charge covers the cost of order processing, packaging and placement back into inventory. Restocking charge is 15% of the item price. For Items that were sold in a bundle or kit, the item is prorated as a portion of the original price, and the restocking charge is 15% of the lower prorated charge.
— Free Shipping
If your order received free shipping, then a flat rate shipping charge will be deducted from your refund amount to reflect our costs to ship the original order.
Questions about the guarantee, returns, and exchanges policies as well as RMA numbers are available from our Customer Contact Center.
We make every effort to return all calls and e-mails, Monday through Friday, holidays excepted. During particularly heavy order or contact periods, returns calls or e-mails may be slightly delayed, in which case we appreciate your patience.